Questions & Answers
We have answers - and not only about your child.
Here you will find all the answers about our services, our midwives, and so on.
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For questions and concerns, please contact our customer support team via email@example.com. We are available Monday through Friday, from 9am to 5pm. We will get back to you within one business day.
Please feel free to contact us at firstname.lastname@example.org with any problems or glitches with the website, or any other tips that will help us continue to improve Kinderheldin.
Classes / Class Offering
We offer a variety of live and video classes for pregnancy, the postpartum period, and the first months spent raising your baby. Furthermore, we regularly offer additional classes for partners. Here you'll find an overview of all of our classes.
We regularly add to our class offering.
Our customer support team is at your disposal. Together you can familiarize yourself with all of the classes and create a personalized class plan. To do so, you can this by sending an email describing your personal concerns to email@example.com.
If you would like to participate in a class that is unfortunately not taking place during your free trial period, please feel free to write to our support team. We'll provide you with the latest class recording so that you can get an idea of what we offer and get started.
Both the live and video class are led by experts, such as midwives, physiotherapists, childcare workers, and psychologists.
No. The classes have no maximum number of participants. So you're sure to always get a spot and can join at any time!
Most of our live classes are recorded for class participants, so you can watch them afterwards. They are only accessible up to 7 days after the class date, and you'll need to enter an individual password. This requires class registration.
You will receive a link to the recording within 24/7ours after the class has ended.
Classes with especially sensitive content and intimate interactions are not recorded.
Log in as you normally would and click on "My Classes." There you can:
Find a calendar overview with all classes
View class information and book a class
Please note that you can only book future classes, not past classes. Once you have selected and booked a class, you'll receive an email with a confirmation.
Sometimes our messages get lost in the spam folder. Maybe this also happened in your case?
Our customer support is available Monday through Friday, 8am to 5pm, via phone (030 837 975 55) or chat. We will get back to you as soon as possible!
If you want to immediately get started with a birth preparation class, the Kinderheldin membership is just the right thing for you.
There you can choose between different birth preparation classes, regardless if it's a live class or a video class, and you can take as many classes as you like. There is even a birth preparation class for your partner.
In addition to the classic birth preparation class, we also offer helpful classes such as hypnobirthing and meditation. You can start immediately and join the classes at any time.
Click here to book the Kinderheldin membership.
If you want to immediately get started with a postpartum exercise class, the Kinderheldin membership is just the right thing for you!
There you have the choice between different postpartum exercise classes, whether it's a more traditional version or has elements of yoga. Once you've completed your Postpartum Exercise class, you'll find a variety of advanced classes, such as Mobility Training, Functional Training, Yoga, etc.
You can start immediately and join the classes at any time.
Click here to book the Kinderheldin membership.
If you don't need a spot right away and you want your health insurance to cover the class, you can be placed on our waiting list here by clicking on the "Health Insurance Classes" button. The midwife leading the class will then bill your health insurance provider directly.
Due to health insurance regulations, the maximum number of participants is 10. For this reason, there are unpredictable waiting times. If you are on the waiting list, you will receive date and time suggestions from us. As soon as you receive the email, you should book a place immediately, as the demand is very high.
With Kinderheldin membership you get unlimited access to all live courses, video courses, communities, and your own personal midwife consultation. It offers you a complete package for the duration of your pregnancy and your child's babyhood. Our live and video classes guide you through your entire pregnancy, optimally prepare you for birth and the postpartum period, and support you and your baby during his or her first months of life.
Our personal midwife consultation will help you with all your urgent problems and questions. In our communities you have the opportunity to interact with others and make new friends.
Here you can find the complete overview of our courses.
Our Kinderheldin membership costs between €25 and €49 per month. It depends on the membership duration that you book. Decide for yourself how long your membership will last.
Monthly membership for €49 each month
6-Month membership for €39 each month
1-year membership for €25 each month
You can do a 7-day free trial of the Kinderheldin membership.
Each package allows you full access to all classes and daily midwife consultations.
Yes, you can test the Kinderheldin membership for 7 days free of charge. During this trial week you can take part in all live courses and use the midwife consultation.
After the 7 days, the membership starts automatically.
If you want to pause your membership for a month, you can conveniently do this in your profile. Click "Pause" in your profile and confirm your pause. A pause is always possible within the membership cycle and can be activated up to one day before the start of the next membership month. Your membership will automatically resume after one month. You will of course be reminded by us by email before the end of your pause.
You can cancel your membership at any time by logging into your Kinderheldin account/profile area.
Until your membership expires, you will still have access to all membership content. Please note that once your term ends, you will no longer have access to the content or receive links for the live classes.
We would appreciate it if you could inform us of the reasons for your cancellation. After cancellation you will receive a confirmation email. You can resubscribe to Kinderheldin at any time, as your account will be saved in our database. In that case, remember that you will need to re-enroll in live classes that were included in your previous subscription.
At the end of 12 months, your 1-year membership ends automatically and will not be renewed. You cannot pause your membership during this period.
You will find the link to the invoice in your order confirmation. For each new month of membership, you will also receive a new invoice. Please note that the invoice is created automatically and cannot be changed afterwards.
You go to the calendar and select the date, then select the time on the left-hand side of the screen. Then the "confirm" field opens automatically. Once you have confirmed this, you will then fill in all the relevant information. The midwife receives this and then forwards it to the health insurance provider.
To receive a consultation from a midwife via chat, first log in to the Members area. There you will find the option for booking a consultation under "My Classes," beneath the list of classes being offered.
Yes. All our midwives are certified and have several years of professional experience. They are all members of the German Midwives Association (Deutschen Hebammenverband).
Our midwives are there for you every day between 7am and 10pm - even on weekends and holidays.
In order to guarantee you the best possible advice and reliable availability, we are currently not yet available around the clock. However, based on our experience so far, we are there for you when the benefit is the greatest, so mainly in the evenings, weekends, and holidays. However, at any time it is possible for you to book an appointment during our available hours (between 7am and 10pm daily).
Our midwives will contact you within a few minutes. If you have chosen a phone call, you do not need to do anything else - our midwife will call you back on the phone number provided to them within 15 minutes.
If you have booked a live chat, write your first question in the chat window. We will then see your inquiry and get back to you within a few minutes.
Our midwives give you all the time you need to address your concerns, even per chat. Experience shows that the vast majority of concerns can be addressed in a matter of minutes. But don't worry, important and/or urgent questions may sometimes take longer. We do not abruptly stop chats mid-conversation! :)
If you have booked within our opening hours, the chat will automatically open in your browser. In addition, we sent you an email where you will find the direct link to the chat. Just click on it and you're good to go. As soon as you send us a message in the chat, we will see your request and get back to you within a short time.
If you book outside of opening hours, we will also send you an email. Then just click on the link for the previously selected appointment and write your question in the chat.
The individual selection of a specific midwife is not possible at the moment, as this would prevent us from always being able to respond to incoming requests as quickly as possible. However, all of our midwives provide advice that is consistent with the same high standards and quality requirements. However, as we are continuously developing the service, we will at a later stage see if it is possible and useful to offer this option.
If you book outside our opening hours, which are currently between 7am and 10pm each day, you are free to choose a session that will take place during our opening hours. We will then contact you at the time you requested. Within our opening hours you can simply book a consultation when you have the time: We will be there for you in just a few minutes.
When it comes to urgent and general questions about pregnancy, the postpartum period, and maternal and child health, our midwives are intended to be the first point of contact for expectant mothers and parents of babies. Our goal is to provide advice and support to (expectant) parents. Nevertheless, Kinderheldin is not a substitute for a doctor or an emergency room - in urgent cases, you should of course go to one of these options immediately. Midwives cannot and should not provide medical diagnoses and treatments.
Medical Insurance Coverage
Yes, there are health insurance providers that are Kinderheldin's cooperation partners and that will cover the costs of Kinderheldin's online midwife consultations . You can easily check if your health insurance is among these partners by clicking on Home > Reimbursement (at the bottom of the page) and entering your insurance info. Our Kinderheldin membership is so far only covered by mhplus insurance. If you are not insured by one of the health insurance providers mentioned above, you would have to pay for the Kinderheldin membership yourself. If you would like to attend a birth preparation or postpartum exercise class that is covered by your public health insurance, you can join our wait list for standard public healthcare here. We will then refer you to a midwife. Once you are on the waiting list, you will receive date and time suggestions based on your child's estimated due date or birthday. Please note that the demand is very high right now and you should expect a wait. The midwife will then bill your health insurance provider directly.
Due to the pandemic, the online format of on-site classes are also now paid for by health insurance providers. Join our waiting list for an online class with a freelance midwife. We will inform you when new classes are being offered. To join the waiting list, please click here.
Please note that for postnatal classes especially there is a long wait time, as the demand is very high at the moment. If you want to start right away with a postnatal exercise class or a birth preparation class, you can book our Kinderheldin membership. However, this is only covered by health insurance providers in exceptional cases, such as with mhplus insurance.
Still haven't found the answer to your question?
Unser Support steht unter firstname.lastname@example.org zur Verfügung.